Performing a Factory Reset from BIOS

To perform system recovery from the BIOS:

1. Enter the BIOS.
2. Connect a USB keyboard to the Workstation 6.
3. Power on or restart the workstation.
4. Press F2 immediately after pressing the power button and before the BIOS splash screen. You can press F2 repeatedly until the Configuration Utility starts. If the workstation boots into the operating system without starting the utility, restart the workstation and try again.
5. On the Advanced tab, use the arrow keys to select Special Configuration, and then press Enter.
6. Select Factory Recovery, and then press Enter.
7. Select Enabled, and then press Enter.
8. Press F10, select Yes, and then press Enter to save the configuration changes and exit the configuration utility. The Workstation 6 automatically restarts.
9. On the Choose an Option screen, click Troubleshoot.
    

For the 610:
On the Troubleshoot screen, click Reset your PC, and then click Next.
Click Fully clean the drive, and then click Reset to finish restoring factory settings.
 

For the 620 and 650:
On the Troubleshoot screen, click Factory Reset.
Select Y to reset the Windows partition to factory default.
When the restoration is complete and the workstation restarts, you can begin the operating system setup.

As part of MICROS licensing agreement with Microsoft, the Windows 7 Certificate of Authenticity applied to the MICROS PCWS 2015 allows users to downgrade the Windows 7 operating system to Microsoft Windows XP Professional if desired. This capability allows users to purchase the MICROS PCWS 2015 with Windows 7, downgrade to Windows XP and use it with applications that may not be ready to support the newer operating system. When the user is ready, they can restore the original Windows 7 operating system.

To check how many licenses you have, open the License Manager. The quickest way is to open the run manager (Windows Key + R) and type licmanager. You can also find it through the start menu: Start -> All Programs | MICROS Applications | Utilities | License Manager.

Once you open this, go to the POS 3700 tab. On the right hand side, you will have the list of license codes, and above that you will have three additional tabs. Click the Clients tab. While you might have more license codes than are listed, most Mcros installers put them all in. Check how many you have listed and compare to how many workstations you have in use... if they are all in use, you will need another code. If they aren't all in use, you can add either a CE or Win32 client without needing another code. Even if they are all in use, it is possible that you have an additional license code, but you'll need someone who has access to the Micros website to check for you. You'll have to give them your key number for that.
 

How to configure the system for another workstation.

1) Open POS Configurator and go to the Devices tab.

2) Click on Network Node

You'll find a list of all of your workstation, all of your network printers, your server, and any KDS you might have. This is where you define the device type (Win32, Workstation4, mTablet, etc) as well as the networking settings.

a) Click on the last workstation in your list, in this case UWS5. You only have four workstations, but you have five configured. This is pretty convenient. Verify that an IP Address and Subnet Mask are configured for UWS5. Once you have verified that, in the Workstation Type dropdown, change it to Workstation, probably from Workstation4. Workstation is what Micros calls the Win32 workstation type while Workstation4 is the WinCE type.

b) Click the green check box to save the change you made, and click the Update Host File button

3) Close that window, and now click on Devices.

This list pairs a network node with a device name; for workstations there really isn't anything to do here. If the UWS5 doesn't exist in this list, click the blue + button to add a new record. We only have to deal with the first tab: Set Device Type to User Workstation and Network Node to UWS5.

4) Close this window, and now click on User Workstations

This is where most of the actual configuration for the workstation takes place. Hopefully this also has a fifth workstation configured already. If not, click on UWS4, and click the blue + button.

a) In the device name column, click and a dropdown will open. Select UWS5.

The rest is a bit more tricky; you're going to have to jump back and forth between UWS5 and UWS4 so that you can mirror the settings for all the tabs.

Once you've done all of that (and hopefully you won't have to because you have a UWS5 already setup), you can install the actual CAL software on the computer. It has to be on the same network as the rest of the Micros computers.
 

The procedure to initiate a Factory Restore can be found below and applies to Windows Embedded CE 6.0 unit only

WARNING: Factory Restore deletes all files from the Compact Flash Card.
If required, take steps to preserve files on the CF card before running Factory Restore. If the CF Card is formatted to FAT32 (partition type 0x0b), it will not be erased and may cause Factory Restore to fail

1. Connect a USB Keyboard to the workstation and power-up.
Be sure to remove any USB Flash or Thumb Drives attached to the IO panel USB ports.

2. The instant the BIOS splash screen appears, press the key combination [ALT-M]. Note: Some keyboards may not initialize in time to detect this key combination.
As an alternative, you can press [Del] to enter BIOS Setup,
select the Features Configuration screen, and set the WIN_CE_FACTORY_RESTORE field to 'Enabled'.
Press OK to continue. The screen prompts for the system password.

3. If you have not changed the default system password,
enter 'Grnbelt' (case sensitive) and press Enter. Press 'Y' to confirm

If the password entry is successful, the screen returns to the Setup Main Menu.

4. Select 'Write to CMOS and Exit' and press Enter. Press 'Y' to confirm. The unit restarts and prompts 'Factory Restore in Progress - Please Wait.'

5. When the process is complete, the unit automatically restarts. Connect the workstation to properly configured CAL server to receive the latest platform files and BIOS

When to Calibrate the Touchscreen
• If the LCD panel or touchscreen glass have been replaced or  when installing a new workstation.
• Any time the cursor does not follow the movement of your finger, or does not reach the edges of the touchscreen.
• After performing a workstation Personality Swap (Windows CE Only).

Tips for Calibrating the Touchscreen
• Perform the calibration procedure in the position (sitting or standing) that the workstation is normally used.
• Face the Touchscreen directly. If the workstation is on a stand, adjust it to the optimum viewing angle.

Windows Embedded CE 6.0
1. From the desktop, press Start -> Settings -> Control Panel and tap the ‘EloTouch icon. Touch or click the ‘Calibrate’ button to proceed.
• If you do not touch the screen within twenty seconds, the calibration utility will shut down and retain the previous calibration values.
2. To begin, touch the center of the cross-hair that appear on the screen. Continue to touch each target at the positions indicated - upper right, and lower right.
• Make sure the cursor follows you finger at each corner of the screen.
Press [Accept] to compete the procedure and exit the utility.
 

POSReady 2009
Touch the desktop icon to start the touchscreen calibration.

Checking the WS5 Power Supply and System Board Voltages

Before checking the power supply and system board voltages, see Chapter 2 for more information about the Standby and Working power domains as implemented on the WS5 System Board, ABRD88.

The Standby voltages are ‘always on’ - when the unit is connected to AC Power.

Refer to Figure 3-4 and the procedure on the next page to check the Standby voltages in the proper sequence.

Checking the WS5 System Board - Standby Voltages

SHOCK HAZARD Hazardous AC and DC voltages are present on the power supply heat sinks when the AC Power cable is connected to an AC source.

Checking the Power Supply and System Board Voltages
1. Start with the +12V output from the power supply at J16.

•  If +12V is not available, remove the AC Power Cable and check the power supply fuse located near the AC input connector.
• If the fuse is OK, but the power supply produces no output, check the AC input cabling through the AC input connector mounted to the chassis.
• If +12V is not available, replace the Power Supply.

2. If +12V is available, check VCC5SB at the (IN)put pin of adjustable regulator U42. VCC5SB is generated by regulator #1 in U38. This regulator is configured to run as long as +12V is available.

3. If VCC5SB is available, check VCC3SB at the (OUT)put pin of adjustable regulator U42.
 

4. If VCC5SB is available, check VCORESB at the junction of D21 and TC36. VCORESB powers the LX800 Processor and TFT Controller.
 

5. If VCC3SB is available, check VCC1.8SB at U28-Out. If the Standby voltages are present, but the board will not start when you press the power button, see the next section.

WS5 System Board - Working Voltages
On a unit where the Standby voltages are present, but fails to respond to the power button, the Working domain voltages can be checked as outlined in Figure  below and the following text.

Checking the WS5 System Board Working Voltages, 2

The working voltages depend on the standby voltages. Before proceeding, make sure all standby voltages shown in the figure above are available. With AC power connected, press the power button and check the following:

1.Start with PS_ON# at the base of Q12 or Q13. It should be low.

• Q12 and Q13 enable the VCC3 and VCC5 regulators, part of U38.
• PS_ON# is derived from the WORKING output of the Companion
  Device. Q16 inverts WORKING to active-low PS_ON# (Sht. 8).
   

2. Check the VCC3 and VCC5 outputs at auxiliary power connector J21. Pins 2 and 3 of J21 are ground. Watch those power supply heat sinks!

• VCC3 (3.3V) is available at Pin-1 (towards the IO connectors)
• VCC5 is available at Pin-4. If both VCC3 and VCC5 are not present, but PS_ON# is low, suspect U38.

3. If VCC3 and VCC5 is available, you can check VCC12 at Q22 pins 5 through 8. When VCC5 goes active, this enables the switch consisting of Q22 and Q25, enabling VCC12.

4. Check VCORE at L3 and TC25. (Not shown in the figure)

• For System Boards with AMD ALXC800EETJCVD CPU, VCORE should be +1.20V
• For System Boards with the AMD ALXC800EEXJCVD CPU, VCORE should be +1.25V

 

Buy Replacement Power supplies.

The procedure to initiate a Factory Restore can be found below.

WARNING: Factory Restore deletes all files from the Compact Flash Card.
If required, take steps to preserve files on the CF card before running Factory Restore

1. Connect a USB Keyboard to the workstation, and power-up.

2. Remove any USB thumb drives attached to the IO Panel USB connectors.

3. When the Blue BIOS splash screen appears, press the key combination [ALT-M].

Note: some keyboards may not initialize in time for the unit to detect this key combination.
As an alternative, you can press [Del] to enter BIOS Setup, select the Features Configuration screen,
and set the WIN_CE_FACTORY_RESTORE field to 'Enabled.'
Press [ESC] to continue. The screen prompts for the system password.

4. If you have not changed the default system password, enter 'Hmlton' (case sensitive) and press enter. Press 'Y' to confirm. The screen returns to the Setup Main Menu.

5. Select 'Write to CMOS and Exit' and press enter. Press 'Y' to confirm.
The unit restarts and prompts 'Factory Restore in Progress - Please Wait.'

6. When the process is complete, the unit restarts. It should be connected to a properly configured CAL or application server containing the latest platform updates to ensure the unit is up to date

Software Utilities
This section describes the diagnostics utilities we have found useful in testing and
troubleshooting the Workstation 4 LX.

• Diagnostics Overview
This section provides tips and procedures specific to troubleshooting the
Workstation 4 LX.

• Operational Troubleshooting
This section groups Workstation 4 LX operational problems into a single section
including situations where the unit does not power-up. Useful for troubleshooting
the unit in a field situation.

• Testing the Power Supply
When the workstation will not start, this section describes how to determine if the
power supply or system board is at fault.

• LCD Display Related
This section lists all display and display quality problems.

• Touch screen Related
This section provides information on touch screen lock-up and calibration issues.

• Local Area Network (LAN) Related
This section provides network related issues.

• Mechanical Related
This section covers any issues related to the Workstation 4 LX casework.

• Peripheral Related
This section covers peripherals including IDN printing.
 

• Printers
• Cash Drawers
• Customer Displays
• Cables & Adapters
• Scales

• Micros Parts & Flat Rate Repair Service

• Micros workstations and printers

• Printer set-up guide

• IDN Interface Cards, set-up & testing

• Support & troubleshooting